Because we are confidently providing you with the best IPL Hair removal Handsets we are proudly offering you “the 90 day money-back guarantee term”. However, If you are not completely pleased by the performance of our Handsets just return the handset and we'll give you 100% of your cash back.
Kindly read The following Terms before you start the return process and claim our “ 90 day money-back guarantee”
The Trial of the Handset is no more than 90 days and at least 60 days from the date of the package receiving.
To better document your journey using our handset, we unequivocally recommending that you email us once you receive the handset to Support@Skinnsleek.com with subject header of "90 day money-back guarantee Trial”
We are strongly recommending to take pictures of the areas you are planning to treat before each treatment. Complete at least 8 Sessions before you decide to file the “90 day money-back guarantee”
If after 8 sessions are over and you haven’t noticed ANY NOTICEABLE RESULTS in the hair reduction email our customer support representative with your 8 photos series via the same email above with the subject Header “money-back request”. Please, include your order number and the email used for purchase.
We will start reviewing all documents and once approved, you will be notified and you will be expected to return the Handset (in its original packaging) via a TRACKABLE MAIL service to the address provided by our customer support representative. We are not responsible for lost package.
Please, use protective packaging when returning, damaged handsets will not be refunded fully.
The Trial of the Handset is strictly No More than 90 days.
Incomplete claims with no supportive documents as listed above will be subsequently deemed invalid. We reserve full right to deny a refund in case you failed to send in the necessary evidence on time, or they weren’t satisfying as we listed them earlier.
Return fees and Postage costs are the full responsibility of the Claimant and are not refunded.
Once the package is returned and checked we will start the refund process and you will be subsequently notified.
While we are committed to please each customer and we sincerely apologize for any negative experience you might have with our handsets, we want you to know before you decide to return the handset that the greatest component of the hair removal successful treatments is the consistency! Hair follicle goes through numerous growth cycles that only persistent, prolonged and steady amounts of IPL (Intense pulsed light ) can guarantee long term results. So probably, you haven’t gotten your utmost result is simply because you haven’t it given it enough time!
90 Day Money Back is for our IPL handsets Only. All our other products are under 30 day Money Back.
Our Skin’N Sleek IPL Handsets comes with a full 12 month (from the order date) warranty in case of manufacturing defect by replacing the device with not extra cost to the customer.
To process the application send us email at Support@skinnsleek.com with title header “ defect” and you Must adhere to the following:
You need to attach a video showing clearly the defective device not working.
Use trackable shipping. We are not responsible for loss courier.
Shipping costs return is the customer responsibility and it is non-refundable.
The device has to come with all its original contents
Please note that our warranty doesn't cover damage caused by accidents, water leak or break.
Please read through the most asked questions by our customers for better education and get in-depth knowledge about our Hair removal handset.
✦ Does the Skin'N Sleek™ hair removal handset really work?
Short and quick answer is, Yes. Our handset uses the latest IPL ( Intense Pulsed Light) technology that enables the reduction and eventually elimination of hair growth. IPL is absorbed by the melanin ( hair pigment) located in the hair follicle. During the absorption the melanin turns into heat which then destroys the growing cells that make the hair.
✦ Is it painful?
Unlike other types of light energy, IPL doesn’t cause any pain. The pain ,if there are any, won't exceed a warm sensation over the skin.
✦ Is Skin'N Sleek™suitable for me?
Skin'N Sleek™ has eight adjustable light intensity settings (1-8) to ensure a gentle treatment across different skin tones (white, beige, light brown, mid brown and dark brown) and body hair colours (dark blonde to black). Skin'N Sleek™ IPL treatment is not effective on red hair, grey hair or light blonde hair. Nor is it suitable for black skin, as it can cause skin damage.
✦ How do I select the right intensity for me?
It is vital that you only use the light intensity recommended for your skin/hair type. To avoid unnecessary skin reactions, always first check the skin tone/hair color chart and then start with the lowest intensity. If all is well, increase gradually. If the treatment feels uncomfortable, reduce the intensity. The treatment should not feel painful at any time.
✦ Is it Safe to use? Yes, It is safe if it is used as directed. Pleasefollow this cautions:
1-Do not use on your upper side face; your hairlines and eyebrows. You can certainly use it on the following facial areas; cheeks, chin, sideburns, jawline, and neck areas. While it is safe on the upper lips area, you shouldn’t direct it on your lips which may cause unwanted side effects.
2-It is as well safe to use the handset on the sensitive areas like bikini line and the back hair
3-Avoid at all cost flashing on open wounds or surgical sides
✦Do I have to shave my hair/ tweeze /wax or use depilatory cream before applying the handset?
In order for the IPL to work properly, it is very important that hair roots stay intact. Therefore, it is always recommended to use the device on freshly shaved hair. Waxing, plucking or using depilatory creams are all useless habits as they remove the hair follicle that is necessary for any successful hair removal treatments and subsequently compromising the results.
✦ How soon can I see results using Skin'N Sleek™? While results can vary depending on the color and the amount of hair in the treated areas most users can detect remarkable reduction after only a few treatments.
Patience and consistency are key to get impressive results. It is important to know that hair growth passes through three different phases, thus persistent and multiple treatments are required to achieve the utmost outcome.It is also important to know that hair might generally seem to be growing back even though it was treated, however several of those hairs can usually fall out after a few weeks.
It should be also noted that treatments will be less Impressive on grey and Blond type of hair
I used Skin'N Sleek™IPL but my hair is still growing! Why?
This is normal and it is called ejection. Hair can appear to be growing up to two weeks after your last treatment. It’s also possible that some of your hair is still actually growing as the hair follicle goes through a different growth cycle, and it will need multiple sessions in order for the IPL to be effective.
✦ How long does each session take?
Our Skin'N Sleek™is the most effective and fastest in-home-use handset on the market that can get you a full body treatment in a matter of minutes. Our IPL handset will save you time and money yet delivering the same exceptional results that you may get from expensive clinics and spa centers.
✦ Is it ok to use on Tanned or naturally dark skin?
IPL technology works on targeting the pigment turning it into heat without differentiating between the pigments of the hair or the skin, thus using it on a dark skin may cause some adverse outcome and skin burning. Therefore, it is NOT recommended to use it on darker or tanned skin. Similarly, it is recommended to be extra cautious if you have been exposed to longer hours under the sun. Taking a break from IPL treatments then can be good practice to keep in mind
✦ Is it safe on tattoos, moles or beauty marks?
Because these skin defects are on the darker side, it is certainly not advised to treat them with the IPL for Hair removal. We strongly suggest to cover them with a white cloth first before starting the treatments.
✦ Is it safe for teenagers to use ?
Because of hormonal changes teenagers go through, it is recommended to be at least 17 year old to guarantee effectiveness of the hair removal.
✦ Is it OK to share my Skin'N Sleek™ deviceYou certainly can, just wipe the surface with alcohol for hygiene purposes. With more than 600,000 flashes on our Skin'N Sleek™ hair removal handsets it should plenty of use from the device's quartz lamp lifetime. ✦ Can men use Silk'N Sleek™?
Certainly. However, due to the men’s natural hair that is thicker and dense, it will require more and longer treatments. We have a special Handset that is dedicated for men’s hair, called Skin'N Sleek™ Man.
✦ Directions for use?
Step 1:Prep your skin, by cleaning, shaving and drying it before use. Certainly Do not pluck, tweeze or wax your hair
Step 2: Select among the five treatment levels, from low to high.
Step 3: Choose which part you want to apply the treatment and click.
Step 4: Apply your favorite cream or lotion and enjoy your new Skin.
✦ Any manufacturer's warranty?
* Our Skin'N Sleek™ comes with a full 12 month cover for exchange at no extra cost.
* Our Skin’N Sleek comes with a 90 days-days-money back guarantee*******************************************
The greatest determining factor for a successful treatment is simply using it consistently, as advised, and for the recommended period of time.
For those who are not consistent with their treatments, their results will reflect this. We cannot control how often you use your handset or how the handset is used.
Please ensure that the detailed User Guide is thoroughly read and understood. If the handset has not been used correctly, and as instructed, the refund will not be approved.