Store Policy & Frequently Asked Question
Encountering a problem? Please read the following:
If you encounter any problems during your surfing of our site, at the check out or if you do have question(s) regarding our products please let us know. We really take our customers concerns or questions very seriously and we are here to help. Do not hesitate to send us an email at : Support@skinnsleekcom and we will do our best to answer you back as soon as we can.
✦ WHY MY ORDER DIDN'T COME IN ONE PACKAGE?
We sometimes use different warehouses and fulfillment centers, and that can cause orders to be shipped partially. Our priority is to ship items to our customers that are available as soon as we can, in different packages if we have to, rather than waiting to gather the entire order and send it in one package.
✦ CANCELLING ORDER
All cancellation request should reach to our customer service at www.skinnsleek.com within 12 HOURS from the time of placing the order. Orders are normally processed in that period and any cancellation after 12 Hours can't be honored. If you MUST cancel the order after the grace period it over a processing fee of 20% will be deducted from your refund.
✦ BEST CONTACT METHOD?
Our best and quicker way to contact us emails. You can either get to us using our following contact information: Support@Skinnsleek.com, or info@Skinnsleek.com. Our Customer service agents always do their best to get back to you within 24 to 48 hours. However, we sometimes do get swamped. In case our agents failed to answer you back within the time stated before, please feel free to give us another buzz.
✦ RETURNS & EXCHANGES
For our Skin'N Sleek™ IPL handsets please follow the return policy here:
For all our other products, we offer a full refund on all items returned in its ORIGINAL packaging and Not OPENED within 14 days of the order date. Please contact us at Skinnsleek.com before you send in your return. Please note that Skin'N Sleek™ is not responsible for return postage cost. Customers should expect to endure the return shipping costs. Exchanges are allowed only in case the item is faulty.
- To be eligible for a refund, your item must be unused and in the same condition that you have received it. It must also be in the original packaging.
- To complete your return, we require a receipt or proof of purchase.
- Please do not send your purchase back to the manufacturer.
- There are certain situations where only partial refunds are granted (if applicable):
1- Any item not in its original condition, been damaged or missing parts for reasons not due to our error. The refund minus 20% of the original purchase price will be deposited back to you original payment method.
2- Any item that is returned more than 30 days after delivery.
3- Any item that was undelivered due an address error from the customer.
4- We issue replacement for our malfunctioning handsets. However, if customer claimed the device was not functioning and was later found out that the handset was operating fine, the customer will be charged 20% restocking fee.
5- Customer simply changed his/her mind and wanting to return the his/her order .
kindly note that we can’t offer you a refund or exchange, If 14 days have gone by after you receive the items.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please allow 3-5 business days for turnaround once returned!
✦ LATE OR MISSING REFUND
If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us .
- To return your product, contact us first that we can direct you to where to send the item
- You will be responsible for paying for your own shipping costs for returning your item.
- Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
- If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
- Buyer no longer wants the items - this is the most common example which we cannot honor. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order. All returned products are subjected to up to 20% restocking charge.
- Buyer found items cheaper somewhere else - Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
✦ 90 Days Money-Back Guarantee for IPL Laser Hair Removal Handset: check the full disclosure here
✦ WHERE CAN I RETURN MY ITEM
Please email us for returning address inquiry at: